[COVID-19] Update on Branches' Operating Hours during MCO 3.0
Following recent announcements from the government, a total nationwide Movement Control Order (MCO) is currently in effect starting 1 June 2021. For the safety and wellbeing of our employees, agents and customers, we will continue to implement strict precautionary measures in our premises according to the Standard Operating Procedures issued by relevant Authorities.
Kindly take note that there will be adjustments to operating hours for our branches and counters across Malaysia.
Please refer to the list for our latest updated operating hours.
| Branch/Counter | Address | Operating Hours |
|---|---|---|
|
Segamat Branch |
No. 55, Jalan Genuang Kampung, 85000 Segamat, Johor 07-932 9303 |
Open Branch Monday- Thursday Friday 8.45am to 4.45pm Counter Monday- Thursday Friday 8.45am to 4.45pm |
| Batu Pahat Branch |
No. 100, Jalan Chengal, Taman Makmur, 83000 Batu Pahat, Johor 07-432 6199 |
Open Branch Monday- Thursday Friday 8.45am to 4.45pm Counter Monday- Thursday Friday 8.45am to 4.45pm |
| Kluang Branch |
No. 30, Jalan Haji Manan, 86000 Kluang, Johor 07-772 2182 |
Open Branch Monday- Thursday Friday 8.45am to 4.45pm Counter Monday- Thursday Friday 8.45am to 4.45pm |
| Johor Bahru Branch |
No 12, 12A, 12B Jalan Padi Satu, Bandar Baru Uda, 81200 Johor Bahru 07-238 9872 |
Open Counter Monday- Thursday Friday 8.45am to 4.45pm |
| Kebun Teh (Counter) |
No. 35, Jalan Kebun Teh 1, Pusat Perdagangan Kebun Teh, 80250 Johor Bahru, Johor 07-221 3188 |
Open Counter Monday- Thursday Friday 8.45am to 4.45pm |
| Johor Jaya (Counter) |
No. 110, Jalan Ros Merah 2/17, Taman Johor Jaya, 81100 Johor Bahru, Johor 07-355 2970 |
Open Counter Monday- Thursday Friday 8.45am to 4.45pm |
| Branch/Counter | Address | Operating Hours |
|---|---|---|
| Sungai Petani Branch |
No. 9, Ground Floor, Jalan Cempaka 1/1, Bandar Aman Jaya, 08000 Sungai Petani, Kedah 04-442 8218 |
Open Branch Monday- Thursday Friday 8.45am to 4.45pm Counter Monday- Thursday Friday 8.45am to 4.45pm |
| Alor Setar Branch |
Wisma Kurnia, No. 18, Ground Floor, Lebuhraya Darul Aman, 05100 Alor Setar, Kedah 04-731 1320 |
Open Branch Monday- Thursday Friday 8.45am to 4.45pm Counter Monday- Thursday Friday 8.45am to 4.45pm |
| Branch/Counter | Address | Operating Hours |
|---|---|---|
| Kota Bharu Branch |
Lot 358 & 359, Seksyen 27, Jalan Sri Cemerlang, 15300 Kota Bharu, Kelantan 09-744 3312 |
Open Branch Sunday- Wednesday Thursday 8.45am to 4.45pm Counter Sunday- Thursday |
| Branch/Counter | Address | Operating Hours |
|---|---|---|
| Central Branch (Counter) |
Level 5, Menara Shell, 211 Jalan Tun Sambanthan, 50470 Kuala Lumpur 03-2268 3333 |
Open Counter Monday- Thursday Friday 8.45am to 4.45pm |
| Head Office |
Menara Shell, 211 Jalan Tun Sambanthan, 50470 Kuala Lumpur 03-2268 3333 |
Open Branch Monday- Thursday Friday 8.45am to 4.45pm Counter Monday- Thursday Friday 8.45am to 4.45pm |
| Kuala Lumpur (Counter) |
Bangunan Kurnia, No 22, Jalan Yap Ah Shak, 50300 Kuala Lumpur 03-2693 2937 |
Open Counter Monday- Thursday Friday 8.45am to 4.45pm |
| Selangor Branch |
Level 8, Menara Teo Chew, No1, Jalan Lumut, 50400 Kuala Lumpur 03-21481528 |
Open Branch Monday- Thursday Friday 8.45am to 4.45pm Counter Monday- Thursday Friday 8.45am to 4.45pm |
| Kuala Lumpur Branch |
Menara Teo Chew, Ground Floor, No. 1, Jalan Lumut, 50400 Kuala Lumpur 03-4048 3888 |
Open Branch Monday- Thursday Friday 8.45am to 4.45pm Counter Monday- Thursday Friday 8.45am to 4.45pm |
| Kepong Branch |
No. 4, Block B, Lot B2, Jalan Prima 5, Pusat Niaga Metro Prima, 52100 Kuala Lumpur 03-6257 7623 |
Open Branch Monday- Thursday Friday 8.45am to 4.45pm Counter Monday- Thursday Friday 8.45am to 4.45pm |
| Branch/Counter | Address | Operating Hours |
|---|---|---|
| Sunway Mentari (Counter) |
16, Jalan PJS 8/17, Dataran Mentari, 46150 Petaling Jaya, Selangor 03-56221668 |
Open Counter Monday- Thursday Friday 8.45am to 4.45pm |
| Kajang Branch |
No. 31A, Jalan Ria Satu (1), Kawasan Perindustrian Ria, 43500 Semenyih, Selangor 03-8737 9236 |
Open Branch Monday- Thursday Friday 8.45am to 4.45pm Counter Monday- Thursday Friday 8.45am to 4.45pm |
| Klang Branch |
No.1 (Ground & 1st Floor) Jalan Setia Dagang AK U13/AK Bandar Setia Alam 40170 Shah Alam Selangor Darul Ehsan 03-3341 0559 |
Open Branch Monday- Thursday Friday 8.45am to 4.45pm Counter Monday- Thursday Friday 8.45am to 4.45pm |
| Branch/Counter | Address | Operating Hours |
|---|---|---|
|
Melaka Branch |
No. 162 & 163, Jalan Taman Melaka Raya, 75000 Melaka 06-281 3707 |
Open Branch Monday- Thursday Friday 8.45am to 4.45pm Counter Monday- Thursday Friday 8.45am to 4.45pm |
| Branch/Counter | Address | Operating Hours |
|---|---|---|
|
Seremban Branch |
No. 32, Beta Ria Business Centre, Jalan Durian Emas 4, Off Jalan Dato' Siamang Gagap, 70100 Seremban, Negeri Sembilan 06-767 2158 |
Open Branch Monday- Thursday Friday 8.45am to 4.45pm Counter Monday- Thursday Friday 8.45am to 4.45pm |
| Branch/Counter | Address | Operating Hours |
|---|---|---|
|
Temerloh Branch |
No. 27, Jalan Sudirman 3, Bandar Sri Semantan, 28000 Temerloh, Pahang 09-296 0933 |
Closed until further notice |
|
Kuantan Branch |
No. B-344 Jalan Beserah, 25300 Kuantan, Pahang 09-566 4527 |
Open Branch Monday- Thursday Friday 8.45am to 4.45pm Counter Monday- Thursday Friday 8.45am to 4.45pm |
| Branch/Counter | Address | Operating Hours |
|---|---|---|
| Butterworth Branch |
No. 9, Ground Floor, Jalan Todak 1, Pusat Bandar Sunway, 13700 Seberang Jaya, Prai, Butterworth, Penang 04-397 5085 |
Open Branch Monday- Thursday Friday 8.45am to 4.45pm Counter Monday- Thursday Friday 8.45am to 4.45pm |
| Penang Branch |
No. 142L, Level 1, Burmah Place, Jalan Burma, 10050 Penang 04-226 3618 |
Open Branch Monday- Thursday Friday 8.45am to 4.45pm Counter Monday- Thursday Friday 8.45am to 4.45pm |
| Branch/Counter | Address | Operating Hours |
|---|---|---|
| Sitiawan Branch |
No. 11, Taman Sentosa Dua, Jalan Lumut, 32000 Sitiawan, Perak 05-691 0515 |
Open Branch Monday- Thursday Friday 8.45am to 4.45pm Counter Monday- Thursday Friday 8.45am to 4.45pm |
| Ipoh Branch |
No. 16 & 18, Persiaran Greentown 6, Pusat Perdagangan Greentown, 30450 Ipoh, Perak 05-255 4097 |
Open Branch Monday- Thursday Friday 8.45am to 4.45pm Counter Monday- Thursday Friday 8.45am to 4.45pm |
| Taiping Branch |
No. 408, Taman Saujana, Jalan Kamunting, 34600 Kamunting, Taiping, Perak 05-807 2254 |
Open Branch Monday- Thursday Friday 8.45am to 4.45pm Counter Monday- Thursday Friday 8.45am to 4.45pm |
| Branch/Counter | Address | Operating Hours |
|---|---|---|
| Kota Kinabalu Branch |
Block M, Unit No. 4, Ground Floor, Metro Town, Jalan Bunga Raja Ulam, 88300 Kota Kinabalu, Sabah 088-393 129 |
Open Branch Monday- Thursday Friday 8.30am to 4.30pm Counter Monday- Thursday Friday 8.30am to 4.30pm |
| Tawau Branch |
1st Floor, Lot N1, TB 66-1, Kubota Sentral, Jalan Chong Thien Vun, 91000 Tawau 089-762 633 |
Open Branch Monday- Thursday Friday 8.30am to 4.30pm Counter Monday- Thursday Friday 8.30am to 4.30pm |
| Branch/Counter | Address | Operating Hours |
|---|---|---|
| Kuching Branch |
Lot 105 to 109, 1st Floor, Crown Square, 88 Jalan Pending, 93450 Kuching. 082-339171 |
Open Branch Monday- Thursday Friday 8.30am to 4.30pm Counter Monday- Friday |
| Sibu Branch |
No 53, Ground Floor & 1st Floor, Lorong Pahlawan 9, Jalan Pahlawan,96000 Sibu, Sarawak 084-231730 |
Open Branch Monday- Thursday Friday 8.30am to 4.30pm Counter Monday- Friday |
| Miri Branch |
Lot 665, Jalan Permaisuri, 98000 Miri, Sarawak 085-420 102 |
Open Branch Monday- Thursday Friday 8.30am to 4.30pm Counter Monday- Friday |
| Branch/Counter | Address | Operating Hours |
|---|---|---|
|
Kangar Branch |
No. 58, Jalan Penjara, Medan Syed Alwi, 01000 Kangar, Perlis 04-976 8905 |
Open Branch Monday- Thursday Friday 8.45am to 4.45pm Counter Monday- Thursday Friday 8.45am to 4.45pm |
| Branch/Counter | Address | Operating Hours |
|---|---|---|
|
Kuala Terengganu Branch |
No. 26, Jalan Sultan Mahmud, 20400 Kuala Terengganu, Terengganu 09-624 6561 |
Open Branch Sunday- Wednesday Thursday 8.45am to 5.45pm Counter Sunday- Wednesday Thursday 8.45am to 5.45pm |
Other Services
Other services will be operating as usual. Please refer to table below for the operating hours.
|
Other Services |
Operating Hours |
|---|---|
|
Head Office |
Monday - Thursday 8.45am to 5.45pm Friday 8.45am to 4.45pm |
|
Claims Centre |
Monday - Thursday 8.45am to 5.45pm Friday 8.45am to 4.45pm |
|
Contact Centre |
Monday - Thursday 8.45am to 5.45pm Friday 8.45am to 4.45pm |
|
Claims Help Desk |
Monday - Thursday 8.45am to 5.45pm Friday 8.45am to 4.45pm |
|
Kurnia Connect (KAA) |
24 hours |
Standard Operating Procedures
The personal health and safety of our customers, employees and those around us is our number one priority. Visitors are requested to adhere strictly to the procedures below in order to create a safe environment in our premises. Visitors who refuse to comply with the Ministry of Health's guidelines and our Standard Operating Procedures will not be allowed into the premises.
Over-the-Counter Transactions
- Cashless transactions are highly encouraged to minimise physical contact.
- We encourage our customers to perform transactions using our digital channels whenever possible to promote social distancing.
Social Distancing
- All visitors will need to maintain a distance of at least 1 metre at all times. Please follow the markings for reference.
- In order to enforce social distancing, number of visitors inside will be limited depending on size of the premise.
Health and Safety
- It is compulsory for all visitors to wear a mask at all times. Please sanitise your hands upon entering and when leaving the premise.
- You will need to undergo temperature screening before entering the premise.
- Visitors with high temperatures or displaying COVID-19 symptoms will not be allowed to enter and are encouraged to seek medical advice.
Contact Tracing
- All visitors are required to scan the MySejahtera QR code or write down their contact details upon entering for efficient contact tracing.
- Only visitors with a "Low Risk" status will be allowed entry.
We are committed to keeping our community safe while continuing to provide services to our valued customers. We encourage our customers to perform transactions using our digital channels whenever possible in order to reduce physical contact. We will keep you updated on the latest developments during this period. Please do not hesitate to call our Customer Service Team at 1 800 88 3833 if you need further assistance.
Thank you for your understanding and continuous support. Stay safe.